You don’t have to switch providers to save money on your internet or phone bill. In fact, many companies offer loyalty discounts to existing customers—if you know when and how to ask. With a little preparation, the right script, and smart tools like Fluz and Rakuten, you can reduce your bill while keeping your current service.
Here’s how to negotiate loyalty discounts the smart way, and how to stack them with cashback to get even more out of your monthly payments.
Step 1: Time It Right
The best time to call your provider is:
- Right before a promotional rate expires
- At the end of your contract period
- After a price hike or added fee
- Around holidays or new-customer deal rollouts
Calling during business hours (typically mid-morning on a weekday) increases your chances of speaking with a representative who has flexibility to offer discounts or apply credits.
Step 2: Use This Script to Start the Conversation
When you call, keep it polite, direct, and specific. Here’s a sample script you can adapt:
“Hi, I’ve been a customer for [X years], and I’ve noticed my monthly bill has gone up. I saw that new customers are getting [promotional offer] for the same service. I’d like to see if there are any loyalty discounts or current promotions available to lower my bill—otherwise, I may need to reconsider my plan or explore other providers.”
If they say no:
“Is there a retention department or someone else I can speak with who might be able to help?”
Be prepared to reference your account history, payment reliability, and competing offers in your area. The goal isn’t to threaten—just to remind them you’re a valuable customer who’s open to staying.
Step 3: Lower Your Out-of-Pocket with Fluz
Even if your provider won’t budge on the bill, you can still pay less out of pocket by using Fluz. Fluz lets you buy discounted digital gift cards for telecom providers like:
Buy the amount of your monthly bill, then apply the gift card directly to your payment. Fluz gives you instant cashback, helping reduce the effective cost—even if your provider won’t apply a discount.
Step 4: Use Rakuten for Related Purchases
If you’re upgrading your router, phone, or accessories as part of a bundle or loyalty deal, Rakuten can help you earn cashback at telecom and electronics retailers, including:
- Best Buy
- Samsung
- AT&T
- Verizon
- T-Mobile
Always check Rakuten first before making tech-related purchases tied to your plan. Many users save 3–5% or more just by activating an offer through Rakuten’s browser extension or app.
Step 5: Lock in the Savings
If the rep gives you a lower rate or temporary credit, ask:
- “How long is this discount valid?”
- “Will I need to call back again in [X] months to renew it?”
- “Can I get an email confirmation of the rate change?”
Keep notes of the rep’s name, the date, and any promised discounts in case you need to reference it later.
Then, set a calendar reminder 30 days before the discount expires so you can negotiate again if needed.
Final Thoughts
Saving on telecom doesn’t require switching providers—it just takes the right timing, a confident approach, and a few smart tools. Combine loyalty discounts with Fluz for instant cashback and Rakuten for bonus savings on gear, and you’ll cut costs while keeping your setup exactly the way you like it.
Start stacking savings today—download Fluz here and put your existing service to work for your wallet.
